Privacy Policy
We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal information. It also explains your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint.
We collect, use and are responsible for certain personal information about you. When we do so, we are subject to the General Data Protection Regulation, which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
Who we are
We are reKnowledge Ltd, company registration number 12027695, with VAT registration number 330105074 and the registered office of which is at 107-111 Fleet Street, London, England, EC4A 2AB. We are a software company developing tools to improve the quality and efficiency of complex investigations. For more information, please see https://www.reknowledge.tech/about-us.html
Personal information we collect about you
We may collect and use the following personal information about you:
- your name and contact information, including email address and business details;
- information to enable us to check and verify your identity, e.g. your date of birth;
- your billing information, transaction and payment card information;
- your contact history, order history and saved items;
- information to enable us to undertake credit or other financial checks on you and/or your business;
- information about how you use our website, IT, communication and other systems;
- your responses to surveys, competitions and promotions;
This personal information is required to provide our services to you. If you do not provide personal information we ask for, it may delay or prevent us from providing our services to you.
How your personal information is collected
We collect most of this personal information directly from you by email and/or via our website. However, we may also collect information:
- from publicly accessible sources, e.g. Companies House or HM Land Registry;
- directly from a third party, e.g.:
- sanctions screening providers;
- credit reference agencies;
- customer due diligence providers;
- via our IT systems, e.g. automated monitoring of our websites and other technical systems, such as our computer networks and connections, communications systems, email and instant messaging systems.
Our legal basis for processing your personal information
When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases on which we may rely, depending on what personal information we process and why.
The legal bases we may rely on include:
- consent: where you have given us clear consent for us to process your personal information for a specific purpose
- contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
- legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)
- vital interests: where our use of your personal information is necessary to protect you or someone else’s life
- legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)
Further information - the personal information we collect, when and how we use it
For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections:
When information is collected: |
What information we ask for: |
How we use your information: |
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When you contact us.
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Your business details;
Your account details; Your name; Your email address; Your telephone number; Any other information you provide to us. |
We ask for this: — to respond to your communication with us; — to deal with any request or issue that you might have raised; — to provide customer service to you. We rely on legitimate interests and contract as the lawful basis for collecting and using your personal information. Our legitimate interests are responding to your communication and dealing with whatever request or issue that you have raised. |
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When you register for our newsletter.
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Your business name;
Your full name; Your email address. |
We ask for this to send our newsletter to you. We rely on consent as the lawful basis for collecting and using your personal information. You may unsubscribe at any time. |
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When you register your interest with us at an event.
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Your business details;
Your full name; Your email address; Your telephone number; Your job role. |
We ask for this to provide you with further details on our products and services. We rely on consent as the lawful basis for collecting and using your personal information. |
Who we share your personal information with:
We routinely share personal information with:
We only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect your personal information. We also impose contractual obligations on service providers to ensure they can only use your personal information to provide services to us and to you. We may also share personal information with external auditors and our legal advisers, if required.
We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.
We may also need to share some personal information with other parties, such as potential buyers of some or all of our business or during a re-structuring. Usually, information will be anonymised but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.
Where your personal information is held
Information may be held at our offices and those of our third party agencies, service providers, representatives and agents as described above (see above: "Who we share your personal information with").
Some of these third parties may be based outside the European Economic Area. For more information, including on how we safeguard your personal information when this occurs, see below: "Transferring your personal information out of the UK and EEA".
How long your personal information will be kept
We will keep your personal information while you are registered for our services. Thereafter, we will keep your personal information for as long as is necessary:
We will not retain your personal information for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of personal information.
When it is no longer necessary to retain your personal information, we will delete or anonymise it.
Transferring your personal information out of the UK and EEA
To deliver services to you, it is sometimes necessary for us to share your personal information outside the UK and/or European Economic Area (EEA), e.g.:
These non-UK/EEA countries do not have the same data protection laws as the United Kingdom and EEA. We will, however, ensure the transfer complies with data protection law and all personal information will be secure. Our standard practice is to use standard data protection contract clauses that have been approved by the European Commission.
If you would like further information please contact us (see "How to contact us" below).
Your rights
You have the following rights, which you can exercise free of charge:
We routinely share personal information with:
- third parties we use to help deliver our products to you, e.g. payment service providers;
- other third parties we use to help us run our business, e.g. marketing agencies or website hosts;
- our insurers and brokers;
- our email system providers;
- our cloud storage provider;
- our banks;
- our communication providers;
- our internal system providers.
We only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect your personal information. We also impose contractual obligations on service providers to ensure they can only use your personal information to provide services to us and to you. We may also share personal information with external auditors and our legal advisers, if required.
We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.
We may also need to share some personal information with other parties, such as potential buyers of some or all of our business or during a re-structuring. Usually, information will be anonymised but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.
Where your personal information is held
Information may be held at our offices and those of our third party agencies, service providers, representatives and agents as described above (see above: "Who we share your personal information with").
Some of these third parties may be based outside the European Economic Area. For more information, including on how we safeguard your personal information when this occurs, see below: "Transferring your personal information out of the UK and EEA".
How long your personal information will be kept
We will keep your personal information while you are registered for our services. Thereafter, we will keep your personal information for as long as is necessary:
- to respond to any questions, complaints or claims made by you or on your behalf; or
- to show that we treated you fairly; or
- to keep records required by law.
We will not retain your personal information for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of personal information.
When it is no longer necessary to retain your personal information, we will delete or anonymise it.
Transferring your personal information out of the UK and EEA
To deliver services to you, it is sometimes necessary for us to share your personal information outside the UK and/or European Economic Area (EEA), e.g.:
- with your and our service providers located outside the UK/EEA;
- if you are based outside the UK/EEA;
- if you require us to ship your goods outside the UK/EEA.
These non-UK/EEA countries do not have the same data protection laws as the United Kingdom and EEA. We will, however, ensure the transfer complies with data protection law and all personal information will be secure. Our standard practice is to use standard data protection contract clauses that have been approved by the European Commission.
If you would like further information please contact us (see "How to contact us" below).
Your rights
You have the following rights, which you can exercise free of charge:
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Access
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The right to be provided with a copy of your personal information (the right of access);
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Rectification
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The right to require us to correct any mistakes in your personal information;
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To be forgotten
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The right to require us to delete your personal information—in certain situations;
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Restriction of processing
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The right to require us to restrict processing of your personal information—in certain circumstances, e.g. if you contest the accuracy of the data;
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Data portability
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The right to receive the personal information you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations;
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To object
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The right to object:
- at any time to your personal information being processed for direct marketing (including profiling); - in certain other situations to our continued processing of your personal information, e.g. processing carried out for the purpose of our legitimate interests; |
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Not to be subject to automated individual decision making
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The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you.
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For further information on each of those rights, including the circumstances in which they apply, please contact us or see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please:
- email or write to us —see below: "How to contact us"; and
- let us have enough information to identify you (e.g. your full name, address and email address); and
- let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and
- let us know what right you want to exercise and the information to which your request relates.
Keeping your personal information secure
We have appropriate security measures to prevent personal information from being accidentally lost, or used or accessed unlawfully. We limit access to your personal information to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
How to complain
We hope that we can resolve any query or concern you may raise about our use of your information.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns or telephone: 0303 123 1113.
Changes to this privacy policy
This privacy notice was published on 28 August 2020 and last updated on 8 February 2021.
We may change this privacy notice from time to time—when we do we will inform you via an update on our website (for minor changes) and by email (for major changes).
How to contact us
Please contact us by post, email or telephone if you have any questions about this privacy policy or the information we hold about you.
Our contact details are:
Address:
107-111 Fleet Street, London, England, EC4A 2AB
Email:
[email protected]
